Terms and Conditions of Use

DataRoad — IT Services and Consulting Last updated: May 2026

1. Service Provider Identification

In accordance with the provisions of Decree-Law No. 7/2004 of January 7, as currently in force, the entity responsible for this website is:

Legal Name: DATAROAD IT SERVICES AND CONSULTING LDA, Trade Name: DataRoad Headquarters: Avenida dos Moinhos No. 12 B, 2610-119 Alfragide (Quinta Grande), Portugal Legal Entity No. (NIPC): 513368078 Registered with the Lisbon Commercial Registry under No.: 513368078 Share capital: €50,001.00 Main CAE: 62020 — IT consulting activities

Phone: +351 211 459 950 (call to a domestic landline)

Business email: sales@dataroad.pt

Support email: support@dataroad.pt

Website: https://www.dataroad.pt

2. Purpose and Scope

2.1. These Terms and Conditions (hereinafter “Terms”) govern access to and use of the website www.dataroad.pt and its subdomains (hereinafter the “Website”), as well as the information and contact services made available through it.

2.2. DataRoad is a Portuguese company specializing in managed IT services for businesses (Managed Service Provider—MSP), including, but not limited to: IT support, structured network installation, enterprise wireless networks, cybersecurity, cloud solutions, managed backups, helpdesk services, and IT consulting.

2.3. The content of the Website is provided for informational and promotional purposes only and does not constitute a binding contractual offer under Article 32 of the Civil Code. The procurement of any DataRoad service—specifically the IT Unlimited service—is subject to the execution of a specific written contract between the parties, with terms distinct from those set forth herein.

3. Acceptance of the Terms

3.1. Access to the Website, as well as the use of its features (including contact forms and requests for quotes), implies that the user has read and fully accepted these Terms.

3.2. If you do not agree with any provision of these Terms, you must refrain from using the Site.

3.3. DataRoad reserves the right to modify these Terms at any time. Any changes take effect upon their publication on the Website, and the date of the last update is indicated at the beginning of this document.

4. Access to and Use of the Website

4.1. Access to the Site is free of charge, except for Customer Portal (helpdesk.dataroad.pt), access to which is restricted to DataRoad customers using credentials provided in advance.

4.2. The user agrees to use the Site in a diligent and lawful manner and in compliance with applicable law, and specifically agrees not to:

(a) Engage in any acts that may damage, disable, overload, or otherwise interfere with the normal operation of the Website, its servers, or associated networks;

(b) Accessing, without authorization, restricted areas of the Site or the computer systems of DataRoad or third parties;

(c) Introduce or disseminate viruses, malware, malicious code, or any other elements capable of causing unauthorized changes;

(d) Engage in automated scraping, data mining, or the systematic collection of information without prior written authorization;

e) Use the Site for unlawful, fraudulent, defamatory, or offensive purposes, or in any way that infringes on the rights of third parties;

(f) Impersonating another person or entity when using the forms or contact methods provided.

4.3. Failure to comply with the obligations set forth in the preceding paragraph may result in legal action and notification to the appropriate competent authorities.

5. Intellectual Property

5.1. All content on the Website—including, but not limited to, text, images, videos, graphics, logos, trademarks, icons, source code, design, navigation structure, databases, and any other elements—is the exclusive property of DataRoad or third parties who have authorized its use, and is protected by applicable national and international laws regarding copyright and intellectual property.

5.2. The DataRoad brand and its distinctive marks and slogans (including, but not limited to, “We do IT right” and “IT Unlimited”) are trademarks of DataRoad. All other third-party trademarks, registered trademarks, and logos mentioned on the Site (Cisco, Fortinet, Sophos, Microsoft, Apple, Dell, HP, Ubiquiti, VMware, AWS, among others) belong to their respective owners and are used exclusively in the context of identifying technical partnerships and certifications held by DataRoad.

5.3. The reproduction, distribution, public communication, adaptation, modification, or any other form of use, in whole or in part, of the Site’s content is expressly prohibited without DataRoad’s prior written authorization, except in cases permitted by law.

5.4. The content of the Website may be used solely for personal, non-commercial purposes, including viewing, printing, and occasional sharing on social media, provided the source is clearly cited.

6. Contact Forms and Requests for Proposals

6.1. The Website provides contact forms and request-for-quote forms designed to allow users to request commercial information about DataRoad’s services.

6.2. Submitting information through these forms does not create a contractual obligation for either DataRoad or the user; it constitutes only an initial expression of interest.

The provision of any services is subject to the formal execution of a written contract between the parties.

6.3. The user warrants the truthfulness and accuracy of the information provided and is liable for any damages resulting from the provision of false, inaccurate, or outdated information.

6.4. The processing of personal data collected through these forms is governed by DataRoad’s Privacy Policy, available at [LINK TO PRIVACY POLICY].

7. Links to Third-Party Websites

7.1. The Website may contain links to third-party websites, including those of technology partners, manufacturers, review platforms, or social media sites. DataRoad assumes no responsibility for the content, privacy policies, or practices of these websites and recommends that users review their respective terms in advance.

7.2. The inclusion of hyperlinks does not imply any contractual relationship, sponsorship, or endorsement between DataRoad and the owners of those sites, unless expressly stated on the Site.

7.3. The creation of hyperlinks to the Site by third parties is subject to the following conditions: (a) such links may not imply any partnership, authorization, or endorsement by DataRoad; (b) such links may not harm DataRoad’s image or reputation; (c) the Site’s content may not be used in a framing environment or similar setting.

8. Cookies and Personal Data Protection

8.1. Use of the Website involves the processing of personal data, which is governed by Regulation (EU) 2016/679 (GDPR) and Law No. 58/2019 of August 8. For detailed information, please see the Privacy Policy.

8.2. The Website uses cookies, the use of which is governed by Law No. 41/2004 of August 18. For detailed information, to manage your preferences, or to withdraw your consent, please see the Cookie Policy.

8.3. Users may contact DataRoad’s Data Protection Officer (DPO) by email at [DPO@DATAROAD.PT] to exercise their rights as data subjects.

9. Website Availability and Operation

9.1. DataRoad uses its best efforts to ensure the continuous availability and proper functioning of the Website, but does not guarantee that it will be permanently available or free of errors, viruses, or other harmful elements.

9.2. DataRoad reserves the right to suspend, interrupt, limit, or modify, in whole or in part, access to the Site without prior notice, particularly for the purposes of maintenance, updates, restructuring, or troubleshooting.

9.3. The user is responsible for taking appropriate technical measures (such as up-to-date antivirus software and a firewall) to protect their devices while using the Site.

10. Limitation of Liability

10.1. The content of the Site is provided “as is” and “as available,” without any express or implied warranties regarding its accuracy, timeliness, completeness, or fitness for a particular purpose.

10.2. DataRoad shall not be liable, to the fullest extent permitted by law, for any direct, indirect, incidental, consequential, or punitive damages arising from:

a) Access to or use of (or the inability to access or use) the Website; b) Reliance on any information obtained through the Website; c) Interruptions, suspensions, or unavailability of the Website; d) Errors, omissions, defects, or inaccuracies in the content; e) Any actions by third parties, including unauthorized access or cyberattacks.

10.3. This limitation does not apply in cases of willful misconduct or gross negligence on the part of DataRoad, nor does it preclude the application of mandatory consumer protection laws.

10.4. Express clarification: The provisions of this article apply exclusively to the Website as an informational channel. The terms of liability applicable to the actual provision of services by DataRoad—specifically within the scope of the IT Unlimited service—are governed by the specific service agreements entered into with each client, and such agreements shall prevail over these Terms with respect to the contractual relationship.

11. Success Stories and Client Testimonials

11.1. References to clients, success stories, testimonials, and logos published on the Website are disclosed with the express authorization of their respective owners, for the purpose of promoting DataRoad’s services.

11.2. Any customer who wishes to request the removal of public mentions on the Website may do so by email sales@dataroad.pt, with the removal being processed within a reasonable timeframe.

12. Changes to the Terms

12.1. DataRoad reserves the right to modify, update, or replace these Terms, in whole or in part, at any time and without prior notice; such changes shall take effect upon their publication on the Website.

12.2. Users are advised to review these Terms periodically. Continued use of the Site following the publication of changes constitutes tacit acceptance of such changes.

13. Governing Law and Jurisdiction

13.1. These Terms are governed by Portuguese law.

13.2. For the resolution of any disputes arising from the use of the Site, the parties agree that the courts of the District of Lisbon shall have exclusive jurisdiction, expressly waiving any other jurisdiction.

13.3. Alternative Dispute Resolution (consumers): Pursuant to Law No. 144/2015 of September 8, users who qualify as consumers are hereby informed that, in the event of a dispute, they may turn to the following alternative dispute resolution entities for consumer disputes:

• CNIACC — National Center for Information and Arbitration of Consumer Disputes Website: www.arbitragemdeconsumo.org
• European Online Dispute Resolution (ODR) Platform: https://ec.europa.eu/consumers/odr

13.4. Online Complaint Form: available at https://www.livroreclamacoes.pt and accessible via the link in the footer of the Website.

14. Final Provisions

14.1. Partial invalidity: If any provision of these Terms is held to be void or invalid, such invalidity shall not affect the remaining provisions, which shall remain in full force and effect.

14.2. No Waiver: DataRoad’s failure to exercise, or delay in exercising, any right provided for in these Terms shall not constitute a waiver of such right.

14.3. Entire Agreement: These Terms, together with the Privacy Policy and the Cookie Policy, constitute the entire agreement between the parties regarding the use of the Site and supersede any prior communications or agreements on the same subject.

14.4. Languages: The Portuguese version of these Terms shall prevail over any translations into other languages provided for the convenience of users.

15. Contacts

If you have any questions regarding these Terms, please contact us at:

DataRoad — IT Services and Consulting 12 B Avenida dos Moinhos 2610-119 Alfragide (Quinta Grande), Portugal

Phone: +351 211 459 950

Email: sales@dataroad.pt

© 2026 DataRoad IT Services and Consulting. All rights reserved.